Common Issue
Identity Verification Required
Your Etsy shop was suspended pending completion of identity verification requirements.
This is usually easy to resolve
Appeal Success: 90-95%Resolution: 3-14 days after successful verification submission
What Happened?
Etsy requires identity verification for security and compliance purposes. Your shop was suspended because you haven't completed the verification process, or there were issues with your submitted documents.
What To Do Right Now
- 1Check your email and Etsy messages for verification requests
- 2Gather required documents (government ID, proof of address, etc.)
- 3Ensure all documents are clear, legible, and current
- 4Submit verification through the official Etsy process
- 5Don't use third-party services for verification
Can You Appeal?
Not typically needed — complete verification successfully and your shop should be reactivated.
Appeal Success Rate
90-95%
Time to Resolve
3-14 days after successful verification submission
How To Prevent This in the Future
- Respond promptly to verification requests
- Keep your account information up to date
- Use accurate business and personal information
- Have documents ready before starting the process
- Double-check all information matches across documents
- Contact support immediately if you have questions